FAQ's - CIT Signature Transportation
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FAQ’s

FAQ’s

Whether you are an old hat at planning a trip or new to the scene, gathering as much information as you can will help ensure a successful trip. The following questions are very important in your fact finding mission.

How do I make changes in my itinerary?

At CIT Signature Transportation we are committed to creating your “Signature Experience.” We understand your itinerary may evolve over the course of your planning. As you work with your Customer Care Coordinator (C-Cube), they will help you gain the most from your trip while assuring all necessary safety protocols are maintained.

What do I look for when comparing quotes?

To insure you are truly comparing “apples to apples” be aware that every company has different inclusions and exclusions in their bids. Ask the following questions:

  1. When is a fuel surcharge implemented? How will it affect my bid?
  2. Who is responsible for the securement and payment of the driver’s hotel room?
  3. Does the bid include the cost of tolls, parking, and entrance fees?
  4. Is WiFi/AC Power included, charged on a per trip rate, or per day?
What amenities do you offer on your coaches?

CIT Signature Transporation offers the following amenities:

  • Handicapped Accessibility
  • Wi-Fi
  • Power Outlets
  • Satellite TV
  • DVD

Notify your C-Cube when booking your trip which amenities you wish to be a part of your travel experience.

How much should I tip my professional driver?

If your driver enhanced your experience through safe, courteous, and professional service, a gratuity to your driver will acknowledge their effort. The standard rate is 15% for a single day trip and 10% for a multi-day excursion.

What is your cancellation policy?

A full refund will be made if notice is given 30 days from departure date. A penalty of $100 or 10% of the charter price (whichever is greater) will be charged between 29 and 3 days. Within 72 hours of departure, 50% of the total charter price will be assessed to the chartering party.

How do you address driver fatigue?

We strictly adhere to the Federal and State laws limiting the hours professional motorcoach operators can be of service. Our C-Cubes will thoroughly go over your itinerary with you prior to the start of your tirp to insure drivers meet the requirements of rest, drive time, and hours of service. (Part 395 of the Federal Motor Carrier Safety Regulations)

Do you carry the Federal DOT requirement of 5 million dollars in single-limit liability insurance?

We go above and beyond the Federal requirements and have double the liability coverage at $10 million. A copy of our insurance certificate is available upon request.

What is your DOT safety rating? Do you have a DOD (Department of Defense) safety rating?

CIT Signature Transportation is proud to report we have the highest ratings given by the DOT and DOD. Our DOT rating is satisfactory, while our DOD rating is 1. Our most recent inspections for both organizations occurred in the Fall of 2012.

Describe your maintenance program.

Our ASE certified mechanics complete a thorough inspection on our fleet every 6,000 miles. Preventative maintenance is key to minimizing road failures. Our staff works diligently to document the installation of components, monitor their usage, and replace said components before their predicted life cycle ends.

Describe your safety net for road failures.

CIT Signature Transportation understands that an expanded group of “Trusted Colleagues” is vital to help insure reliable transportation during a difficult time. We have been fortunate to build this network of “Trusted Colleagues” through active involvement with:

  • United Motorcoach Association
  • Amercan Bus Association
  • Midwest Bus and Motorcoach Association
  • Iowa Pupil Transportation Association
  • National Interstate – Destinations Group
  • Spader Group 705

This network of friends and partners coupled with 24/7 dispatch communication with all of our drivers helps us analyze each unique situation and apply solutions in the most effective and expeditious manner. Over the years this group of trusted friends has afforded our customers with timely responses in the events of passenger medical emergency, driver illness, mechanical issues, or sometimes just to have a friendly face when we are away from home.