FAQ’s

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Whether you are an old hat at planning a trip or new to the scene, gathering as much information as you can will help ensure a successful, comfortable and safe trip. The following questions are very important in your fact finding mission.

Frequently Asked Questions

At CIT Signature Transportation we are committed to creating your “Signature Experience.”  We understand your itinerary may evolve over the course of your planning. As you work with your Customer Care Coordinator (C-Cube), they will help you gain the most from your trip while assuring all necessary safety protocols are maintained.

To insure you are truly comparing “apples to apples” be aware that every company has different inclusions and exclusions in their bids. Ask the following questions:

  1. When is a fuel surcharge implemented? How will it affect my bid?
  2. Who is responsible for the securement and payment of the driver’s hotel room?
  3. Does the bid include the cost of tolls, parking, and entrance fees?
  4. Is WiFi/AC Power included, charged on a per trip rate, or per day?

CIT Signature Transportation offers the following amenities:

  • Handicapped Accessibility
  • Wi-Fi
  • Power Outlets
  • DVD

Notify your C-Cube when booking your trip which amenities you wish to be a part of your travel experience.

If your driver enhanced your experience through safe, courteous, and professional service, a gratuity to your driver will acknowledge their effort. The standard rate is 15% for a single day trip and 10% for a multi-day excursion.

Either party may cancel this agreement without penalty if notice is given greater than 60 days from departure date. (The departure date is considered day 0.) Cancellations received 59-31 days prior to the departure date will be charged 10% of the charter price up to $100 for administrative fees. A penalty of $200 or 10% of the charter price (whichever is greater) will be charged to the cancelling party between 30 and 3 days. Within 48 hours of departure, 100% of the total charter price will be assessed to the cancelling party. Notice of cancellation must be in writing.

We strictly adhere to the Federal and State laws limiting the hours professional motorcoach operators can be of service. Our C-Cubes will thoroughly go over your itinerary with you prior to the start of your trip to insure drivers meet the requirements of rest, drive time, and hours of service. (Part 395 of the Federal Motor Carrier Safety Regulations)

We go above and beyond the Federal requirements and have double the liability coverage at $10 million. A copy of our insurance certificate is available upon request.

CIT Signature Transportation is proud to report we have the highest ratings given by the DOT and DOD. Our DOT rating is satisfactory, while our DOD rating is 1. Our most recent inspections for FMCSA occurred in 2022. We were approved for the DOD again in 2020.

Our mechanics complete a thorough inspection on our fleet every 6,000 miles. Preventative maintenance is key to minimizing road failures. Our staff works diligently to document the installation of components, monitor their usage, and replace said components before their predicted life cycle ends.

CIT Signature Transportation understands that an expanded group of “Trusted Friend Network” is vital to help insure reliable transportation during a difficult time. We have been fortunate to build this network of colleagues through active involvement with:

  • United Motorcoach Association
  • American Bus Association
  • Midwest Bus and Motorcoach Association
  • National Interstate – Destinations Group
  • Spader Group 705

This network of friends and partners coupled with 24/7 dispatch communication with all of our drivers helps us analyze each unique situation and apply solutions in the most effective and expeditious manner. Over the years this group of trusted friends has afforded our customers with timely responses in the events of passenger medical emergency, driver illness, mechanical issues, or sometimes just to have a friendly face when we are away from home.

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