I highly recommend CIT Signature's services for a number of reasons - but, especially, for their professionalism and comfort.
My company hosted a trip to a concert in Kansas City and CIT went the extra mile for our guests. Our driver was polite and friendly in a way that made him more like a helpful neighbor who offered to drive somewhere. When we stopped in Bethany (MO) for a break, the bus pre-emptively shut itself down to prevent overheating. It was a simple matter of a low anti-freeze level (he carefully looked over the entire engine compartment to make sure there were no leaks). Our driver corrected the issue and we were on our way, quickly.
By the time were up to highway speed, again, he let me know that CIT had contacted another charter company in Missouri that happened to have a bus, nearby. That bus held its position until we passed and then followed us all the way to our destination. It was an extremely hot day (95+ with a heat index well over 100 degrees) and CIT wanted to make sure that nothing would go wrong that would delay our trip or leave us on the side of the road without the comfort of air conditioning.
When we arrived early, our driver took us to our parking spot and then allowed everyone to stay cool and comfortable until it was time to go into the stadium - while also making clear that anyone who found themselves overheated was more than welcome to come back to rest during the show.
Following the concert, he told me that CIT had sent ANOTHER bus down to Kansas City that would be following us all the way home. The show had run much later than anticipated, but neither driver gave the slightest indication that it was an issue. They were gracious and understanding - despite knowing that the delay would mean driving back through the middle of a thunderstorm.
There were no further issues with the engine (it never even ran slightly higher than normal), but they did not take any chance that something could go wrong.
CIT's level of customer service and hospitality showed that they weren't simply driving us somewhere - we were in their care. It not only made CIT look first-rate, but made my company look good, by extension. I'm very grateful for that.
Thank you!
Jay Wells, Production Manager, Des Moines Radio Group